Return & Refund Policy

We have a 14-day return policy, meaning you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You must also provide your receipt or proof of purchase.

How to Start a Return

To request a return, please contact us at supportclub@nuvoriclub.com.

If your return request is approved, we will provide you with the return address and instructions on how to send your package.

Please do not send any items back without contacting us first, as unauthorized returns will not be accepted.

Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we sent the wrong item.

If you have any questions regarding returns, you can always contact us at supportclub@nuvoriclub.com.

Damaged, Defective or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us as soon as possible at supportclub@nuvoriclub.com.

To help us resolve the issue quickly, please include clear photos of the item and its packaging when contacting us.

We will assess the issue and arrange an appropriate solution.

Non-Returnable Items

We cannot accept returns for:

• Custom or personalized products.
• Personal care items.
• Perishable goods (such as food, flowers, or plants).
• Hazardous materials, flammable liquids, or gases.
• Gift cards.

If you are unsure whether your item is eligible for return, please contact us before making a return request.

Exchanges

We do not offer direct exchanges.

If you would like a different size or product, please return your original item following our return process. Once your return has been approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is delivered within the European Union, you have the legal right to cancel or return your order within 14 days of receiving it, without providing a reason.

Returned items must be unworn, unused, in their original condition, with all tags attached, and in their original packaging. Proof of purchase is also required.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at supportclub@nuvoriclub.com.